Delivery Information




DOMESTIC SHIPMENTS

All of our orders ship from Johannesburg, South Africa.

  • Orders placed before 12:00 SAST will be processed the same day.
  • Orders placed after 12:00 SAST will be processed the following working day. 

Orders will only be shipped upon receipt of proof of payment.

  • Orders where proof of payment has been sent before 12:00 SAST will be shipped the same day.
  • Ordered where proof of payment is sent after 14:00 SAST will be shipped the following working day. 

All orders subject to verification and stock availability.

Orders placed or paid for over weekends or public holidays will be processed/shipped the following working day.

  • Standard Delivery – 48 to 96 hour turnaround time from date of shipment.
  • Urgent Delivery – 24 to 48 hour turnaround time from date of shipment, subject to courier service availability and area of delivery. 

Please Note: 
All shipping is fulfilled through U-Africa and will be delivered by one of the following couriers:

  • Dawn Wing
  • The Courier Guy
  • CourierIT

Courier deliveries are only made Monday – Friday.

Urgent deliveries do not apply to weekends and public holidays. These deliveries will commence on the following working day.

Orders that qualify for free shipping will be sent out on our regular shipping basis. Please allow 48 to 96 hour turnaround time for delivery from shipment date.

Customers may organise their own shipping. This will negate shipping charged by Tattoo Addict, and will fall solely on the customer’s account. Should you wish to arrange your own shipping, you can contact us on 061 982 2069 or info@tattooaddict.co.za. If the customer arranges their own shipping, Tattoo Addict will not be held liable for any loss or damages incurred during transit.  

 

NEIGHBOURING COUNTRIES

Orders can be shipped to neighbouring countries.

Certain products, including specific inks are prohibited from being imported into some countries. The customer is responsible for knowing what items are allowed in your country. If due to this reason your package is sent back to us, you will not be reimbursed for shipping charges.

Due to international shipping and handling charges being determined by the weight, dimension, and location of delivery; shipping will be calculated after your order has been placed. Please allow up to 1 business day for this cost to be calculated. 

Please Note: 
The customer is responsible for additional fees that may accrue during shipping. These include, but are not limited to – customs, duties, brokerage fees, taxes.

All international orders will ship through DSV couriers or UPS, dependant on delivery location. You may arrange for your order to be collected by your own courier/ freight company from Tattoo Addict. Please contact us on 061 982 2069 or info@tattooaddict.co.za to arrange.

 

ADDRESS CORRECTION & REFUSED SHIPMENTS

It is the responsibility of the customer to confirm their shipping information is correct upon placing an order. Any extra shipping costs incurred by missed delivery, re-delivery or package interception due to address changes is for the customers account.

 

ORDER CANCELLATIONS

Should the customer wish to cancel an order for any reason, please contact us on 061 982 2069 or info@tattooaddict.co.za immediately.

Please Note:
Once payment has been received for an order, a refund can only be done in the form of store credit. Alternatively, the amount paid can be used to purchase other items.

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